Push Notifications
Receive real-time Seenty alerts on your phone via the Seenty mobile app.
Push Notifications
Push notifications deliver real-time alerts directly to your phone through the Seenty mobile app. They appear as native notifications on your lock screen and notification center, making them one of the fastest ways to be alerted about issues. Push notifications are available on Starter plans and above.
How it works
Push notifications are delivered via the Expo Push API through the Seenty mobile app. When you enable push notifications in the app, a push token is registered to your account. Seenty uses this token to send alerts directly to your device.
Push notifications are typically used alongside other channels in your personal notification rules. For example, you might receive an email immediately, a push notification after 2 minutes, and an SMS after 5 minutes.
Setup
Install the Seenty mobile app
Download the Seenty app from the App Store (iOS) or Google Play (Android).
Log in to your account
Open the app and sign in with the same credentials you use for the Seenty web dashboard. If your organization has MFA enabled, you will be prompted to complete the second factor.
Enable push notifications
When you first log in, the app will ask for permission to send push notifications. Tap Allow to enable them.
If you previously denied the permission, you can enable it from your device settings:
- iOS: Settings > Seenty > Notifications > Allow Notifications
- Android: Settings > Apps > Seenty > Notifications > Enable
The push notification token is automatically registered to your Seenty account when you allow notifications. No additional configuration in the web dashboard is required.
Add push to your notification rules
- Go to Settings > Notification Rules in the web dashboard (or in the mobile app under Settings).
- Click Add Rule.
- Select Push as the contact method.
- Set the delay in minutes (e.g., 0 for immediate, 2 for a 2-minute delay).
- Click Save.
What notifications look like
Push notifications include:
- Title -- Alert type and affected resource (e.g., "Monitor DOWN: api.example.com").
- Body -- Summary with severity, status, and timestamp.
- Tap action -- Tapping the notification opens the Seenty app directly to the relevant incident or monitor detail.
- Badge count -- The app icon shows a badge with the count of unacknowledged incidents.
Configuration options
Delay
Like SMS, you can configure a delay for push notifications. Common setups:
- 0 minutes -- Immediate push notification (recommended for primary on-call alerts).
- 2 minutes -- Push after 2 minutes if not acknowledged via email.
- 5 minutes -- Push as a secondary escalation step.
Multiple devices
If you log in to the Seenty app on multiple devices, push notifications are sent to the most recently active device. Logging out of a device removes its push token.
Troubleshooting
Not receiving push notifications?
- Check that notifications are enabled for the Seenty app in your device settings.
- Ensure you are logged in to the Seenty mobile app.
- Try logging out and back in to re-register the push token.
- On Android, check that battery optimization is not preventing the app from receiving background notifications.
- On iOS, check that Do Not Disturb or Focus modes are not suppressing Seenty notifications.
Push notifications arriving late?
- Push delivery depends on Apple (APNs) and Google (FCM) infrastructure. Most notifications arrive within 1 to 3 seconds, but delays can occur during high-traffic periods.
- If you consistently experience delays, ensure your device has a stable internet connection.
Notifications stopped after a phone update?
- App updates or OS updates can sometimes reset notification permissions. Check your device settings and re-enable notifications for the Seenty app.
- Open the Seenty app once after an update to refresh the push token.